Would you like to become a member of the Patient Participation Group (PPG)?
The PPG are an important line of communication between the surgery and the patients.
The PPG are active in the surgery garden, hold coffee mornings for McMillan Cancer and other charities in the year. They also volunteer to help when needed with Flu/Covid Clinics.
If you would be interested in becoming a member please email:- f.patientgroup@nhs.net
PPG Terms of Reference - July 2024
PPG Terms of Reference - July 2024 (PDF, 184KB)
PPG Terms of Reference Appendix 1 - July 2024 (DOCX, 20KB)
April 2025 PPG
The Chair welcomed everyone to the meeting and introduced the two vice chairs and attending Fern staff
As the evenings are lighter both the April and July PPGs are at 5pm. We hope this gives those of you who work a greater chance of attendance. Drivers can enjoy better visibility in the lighter evenings.
Apologies that the originally published date had to be revised to enable practice staff to attend. For the July meeting we have invited Dan Docherty of the Mid Essex Alliance section of the NHS. This will be an opportunity to hear how primary and Community Care is developing and changing. There will be time to ask questions and hopefully to hear about the latest news.
For this evening we have Sarah and Nicole from Fern who will describe the facts and figures they are taking notice of. John and I will discuss attendance at PCN events and PPGs in Maldon and Tollesbury.
PCN/ PPGs
PCN meetings are held most months and one of us attends. There has also been a series of facilitation events to help the teams work together. We felt welcome to the most recent one. As members we see data on performance and will note steps to building the NHS plan locally. We see the wider picture across the PCN and Mid Alliance.
The common factor in all PPGs visited was the existence of a face to face group/ the support of the practice with attendance from practice managers and in most cases of a GP/ the production of notes, some detailed and formal, and the generation of ideas to support patient care.
Each is willing to share ideas and we have tried where useful to pass these on.
For example the work with schools to inform 13+ students of their rights and encourage membership of a 16 year old to the PPG. (Longfield with the Plume)
Vice Chair John discussed the issues with communication from Primary Care Networks to patients using their services.
He said that he believes there are common themes around Patient Education/Communications and Good Practice - the school example being one.
Patient Education/Comms includes - comms over vaccination programmes, DNAs, practice news (e.g. training days, new staff, new services) patients not always needing to see a GP, how to use Patchs, System Online, eConsult, cancelling appointments if not required, pharmacy services
Good Practice observed included
. user friendly websites,
. recognition of the importance of clear communications,
. explanation of the use of staff to reduce DNAs (Longfield) plus school/academy visits.
Other issues - ask more patients to consent to txts and e mail, uncluttered notice boards, TV screens to give important info.
Practice management team at Fern House Surgery reminded the group of the use of Patches via the surgery website to make enquiries or to book appointments Fern House Surgery. This allows staff to answer promptly but to do this during the day rather than at 8am.
To book appointments or make enquiries is found at the top of the front page on our website, it has recently been updated to be clearer to navigate. https://www.fernhousesurgery.co.uk/ You can access Patchs or SystmOnline through these links.
Patchs is open throughout the day from 8am-6:30pm
Alternatively, you can use SystmOnline or NHS App to book appointments for Blood tests, Smears, NHS checks and GP appointments. There are limited number of appointments available to book on SystmOnline or NHS App but you can view this at any time of the day. A lot of information that patients would enquire about is usually found on SystmOnline or NHS App.
The practice newsletters are now available had been produced. Please take a moment to read these.
The practice newsletters are found on the front page of our website https://www.fernhousesurgery.co.uk/ The Surgery Newsletter will be monthly, and the PCN Newsletter will be done every few months to update patients on anything new and services that are available.
Use your local library to learn how to operate the NHS App. The Witham library is now receiving more bookings for their afternoon sessions.
Further information on our website:
February 2025 PPG
Chair’s Report from Marian Redding
Marian welcomed those attending and thanked Fusion for the use of their room.
17 patients attended
The keyword for both the PPG and GP Fern House is Communication. To this end you will soon notice a monthly Fern House newsletter developed by the team. Those who attended the PPG were invited to comment on the draft newsletter. An amended copy of this should be available shortly. Vice Chair John Wood is assisting the team with this.
As part of the job of PPG representatives on the Maldon and Witham PCN (Primary Care Network) Board. John and Marian are establishing links and visiting all the PPGs existing within the six practices in the group. We simply wish to establish clear routes for PPG issues to be brought to the Board and to ask for a regular agenda item to summarise these. This has already yielded some great ideas that we can share. More of this at the next meeting in April.
Regarding the NHS App - thanks to a meeting with Blackwater PPG we learned that all libraries can offer one to one appointments to show patients how to use the App. Witham library has afternoon sessions that patients can book.
In the wider NHS I want to draw your attention to the 10-year plan. This highlights the highlights three significant shifts required:
- from an analogue system to a digital one
- from care in hospitals to care in the community
- and from a system that treats sickness to one that prevents ill health.
These key areas will guide health policy that we hope will lead to a service that better meets people’s needs - a tall order!
So how does primary care improve health? - Working within our primary care network of six practices we do this through vaccination and screening, through social prescribing referrals for social isolation, weight and lifestyle improvement and support for national programs such as diabetes prevention and bowel cancer screening. To broaden this, we need to work with partners - local authorities are the key partner but each locality has a range of innovative offers so local knowledge at practice and PCN level is essential.
Like many fantastic innovations in the NHS, which need robust systems behind them, IT systems can assist patients. One service of note is the My Recovery App now used to support hip and knee operation recovery.
As it is now the 5-year anniversary of Covid there are many reflections on this in the media. Patients might find the BBC 4 radio programme Inside Health ‘How did Covid 19 change medicine?’
How did Covid 19 change medicine?
Practice Information
We were pleased to welcome Sarah George, practice manager and GP Dr Wright. They informed us that several new staff would be joining the Fern team. Practice nurse Leena Jhundoo will undertake a range of duties and is doing further training in Asthma and COPD. This is a much-needed area of patient support. A new phlebotomist, Suely Welsh, is running blood tests clinics from 7-8 am on Tuesdays, Thursdays and Fridays and from 8 am -12 midday on Wednesdays. Two new GPs have joined. They are Dr Abid and Dr Khan. The new patient services manager is Paula Stubbs. Her duties include overseeing reception and the patient experience. Staff additions make more appointments possible. Remembering to cancel an appointment if not required as this makes more space for others to obtain the care they need.
One area that was discussed was the addition of the Patches system which can be accessed from your NHS App or from the Fern House website. This allows you to send a message directly to reception rather than telephoning or going to the surgery. It has benefits to all and should remove some of the stress of getting through in other ways. We will discuss this further at the April meeting. Meanwhile the way to connect is from the App Home Screen to Services screen then Contact your GP about a health problem or Contact your GP for a document or update.
The next PPG meeting - 15th April 5pm-6pm at Witham Leisure Centre, Wellness room.
The following meeting is July 7th at 5pm-6pm at Witham Leisure Centre, Wellness room. There will be a speaker from Mid Essex.
2025 PPG Meeting
Our next PPG meeting date has now been confirmed!
26th February 2025 16:00-1730 at the Witham Leisure Centre, Wellness Room.
If you wish to attend this, please contact reception.
Agenda so far:
Chair's report
Practice Manager's report
Questions
Some of these details are subject to change but we will update members if any changes have been made.