Our dispensary has three qualified dispensers, including a dispensary manager who is available for any enquiries you may have. Repeat prescriptions may be requested online, by post, by you or your representative calling personally at the dispensary.
Please note we need four working days' notice to provide repeat prescriptions and, where necessary, you should arrange to see your doctor in good time for authorisation of prescriptions.
Important Notice for Non-dispensing Patients
A new system has been created to make it easier for you to pick up your repeat prescription. It is called the Electronic Prescription Service, or EPS for short. The EPS is an NHS service that sends your prescription from GP surgery to Pharmacy without the need for a paper copy.
Nominate a pharmacy of your choice and this pharmacy will receive your prescription directly from your GP, via the EPS.
Ask someone in dispensary at the GP surgery or at any pharmacy that offers EPS to add your nomination for you.
You don't need a computer to use EPS.
With EPS you will not have to visit your practice to pick up your paper prescription anymore.
You will have more choice about where to get your medicines from because you can choose a pharmacy near to where you live, work or shop.
EPS is reliable, secure and confidential. Your electronic prescription will only be seen by the same people in GP practices and pharmacies who see your paper prescription now.
If you are interested in using the EPS Service speak to your pharmacist or GP practice staff.
Read more about EPS on the NHS website.
Our dispensers are able to issue medicines for those of our patients who live over one mile from a pharmacy, ie Wickham Bishops, Terling, White Notley and Rivenhall. Also, we operate a delivery service designed for those who are housebound and unable to collect their medication from us in Witham. If you have any questions regarding this service, please feel free to enquire at the dispensary.
Prescription Request Changes
From the 23rd August 2024, you will no longer be able to request for prescriptions through fernhouse.scripts@nhs.net as it will be shut down.
What do you need to do?
- Download the NHS App - please visit www.nhs.uk/nhs-app for instructions on how to download the app
- Online Services - Ask reception on how to register for online services
- Repeat Prescription Scripts - Post this in the repeat post box
Please Note: Script won't show on app if not yet due to be ordered
If your request or query is of an urgent nature, please call 01376 501 297 between 10am and 11.30am Monday to Friday.