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In response to the ongoing situation nationally, Fern House Surgery continue with our Covid- 19 Action Plan .This  means a change in the way we will be dealing with patient contacts until further notice to protect our most vulnerable patients, whilst caring for the whole population.

Exemption Letters for wearing face coverings

We are unable to provide exemption letters.  For more guidance please click on Latest News on the top right hand side of this page.

Attending the surgery

The surgery FRONT DOORS REMAIN LOCKED and access will only be permitted to those who have an appointment arranged by a clinician


Please be aware that staff may be wearing masks in our communal areas and clinicians will be wearing PPE when you are seen.

National Guidance for Suspected Coronavirus Cases

  • The government has put in place a policy of SELF ISOLATION for any patient with a new onset cough, and/or fever and/or loss of sense of taste/smell, which could be attributed to Covid-19 infection. Patients well enough to remain at home and ALL HOUSEHOLD MEMBERS should self-isolate for 14 days. If any other household member who is already self-isolated develops symptoms, they should remain isolated for 10 days from the onset of their symptoms EVEN IF this means for longer than 14 days in total from when the first household member became symptomatic. Patients well enough to remain at home WHO LIVE ALONE should self-isolate for 10 days. 
  • If a patient is concerned that they are not well enough to remain at home with these symptoms then they should use the online NHS111 assessment tool, dial NHS111 or contact the surgery.
  • Testing for Covid-19 can be requested for anyone via the website.
  • Track and Trace is now in operation. Any contact will be from the national team and their instructions should be followed. The practice is not involved in this process.
  • Medical certificates will not be issued for self-isolation or household isolation. Please utilize the NHS isolation note service available online. You can do this for yourself or another individual.

Your Appointment

  • Please do not attend the surgery to request an appointment .Our front door is locked and you will not be permitted onto the premises.
  • Access to online appointments will be restricted, at this present time.
  • Video consultations may be conducted if you or someone with you has internet access and a suitable mobile device and our clinical staff deems it
  • Face to Face GP/ANP appointments will only occur when deemed necessary by a GP/ANP who has assessed the patient via telephone first. Patients will be asked to inform our reception staff of the reason for their appointment request to assist us in assessing the urgency of the call back.  Please be aware that GPs may telephone at any time on the day of your appointment or in advance of your expected appointment day, as we work to deal with the appointment demand. 
  • Any patients with a fever or respiratory tract infection symptoms who are directed to us by NHS 111 will be telephoned by a GPWe will assess and decide upon the suitable management of each individual case.
  • All Long Term Condition Clinics (asthma, COPD, diabetes) were suspended but moving forward we will be starting to contact patients to call you for review. Your review may be carried out remotely as we find new ways of working to safely and effectively continue to care for you.  You may be contacted via text message, telephone or video. We are using an application called Accurx and you may receive a text message with a link to ''. Some patients will still require a face to face appointment and it is essential that we minimize unnecessary attendances to the surgery to make it safe for these to take place.
  • We will be able to provide other services including smears, contraception services and pessary fittings as the infection rates nationally continue to drop.

Hospital Services

The local hospitals are now accepting referrals however there is a backlog of referrals to initially process. Patients will be informed by the hospital if any changes to pre-booked appointments. Your appointments may be via telephone. The hospital will inform you of how you will be contacted.

Request for contact details

IT IS VITAL WE ARE ABLE TO CONTACT OUR PATIENTS IN A TIMELY AND EFFICIENT MANNER. We continue to respect our patient’s confidentiality fully but if you are willing to be contacted via SMS text message or EMAIL please informs any of our staff when you speak to us.

Coronavirus & Face Coverings

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