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Patient Survey Results

Click here to download the Patient Participation Survey Results 2014

With the help of our Patients and the Patient Participation Group Members, we have developed our own patient survey giving us the opportunity to focus on specific areas and concerns of our patients.

Patient Survey Results - February 2014

About The Practice Satisfaction Score

Opening hours (8.20am – 6.30pm)
Date and time of appointment
Seeing a doctor of choice
Seeing a Nurse at the surgery
Treatment by Reception
Dispensary and Repeat Prescriptions Collection
Condition of waiting areas
Access to the building
Recommendation given to others about Fern House Surgery
78%
78%
78%
73%
93%
72%
84%
83%
87%

About The Doctors

Listen and give you enough time to fully discuss your problem(s) and symptoms
Make you feel at ease
Adequately explain your problem(s) and any tests and treatments required
Involve you in decisions about your care
Treat you with dignity and respect
87%
82%
82%
78%
84%

Survey Review and Action Plan

Discussed at PPG Meeting held on 3rd March 2014.

Click here to download the minutes of the PPG meeting held on 3rd March 2014

Click here to download the 2014 Report and Action Plan

Your Neighbourhood Professionals. Just a Click Away! Black Swan Care Group Springfield Hospital
Your Neighbourhood Professionals. Just a Click Away! Black Swan Care Group Springfield Hospital